Including Middlebury Transit and Vermont Chauffeured Transportation
a small Vermont-based luxury ground transportation service, we
continually strive to provide our guests with an exceptional
ground transportation experience at a reasonable price.
We try to keep the process simple and act consistently in the
application of the few policies we have found it necessary to
create. Here is some information about our policies and
how they may apply to our valued guests.
We operate quality, smoke-free vehicles with experienced
professional drivers and chauffeurs who are carefully selected
and thoroughly trained. Our 24/7 transportation service
includes a state of the art reservation system and a live
person call center. Our attention to every detail
defines our company and differentiates us from other ground
We believe the value you receive is directly proportional to
the time, talent, and equipment available to provide you with
our trademark high quality ground transportation service.
We have found that virtually every customer has a unique
transportation need. For us to completely understand
your needs and provide exactly the service you require, we
prefer direct communication with you, our customer. We
find this approach gives you exactly what you need at a fair
and reasonable price with no surprises.
With that in mind, Middlebury Transit and Vermont Chauffeured Transportation welcome your business.
We encourage reservations at least 24 hours in advance of
travel. Last minute, on-demand service is sometimes achievable but
cannot be guaranteed. We require a major credit card
for all reservations, but never charge the fare until after
travel is completed.
Regular transportation services are available 24/7 by prior
reservation Our regular office hours are 8:30 am
until 4:30 pm, and we maintain a 24/7 Call Center after regular
business office hours with live operators available to assist
Sharing a ride reduces the number of vehicles on the road,
cuts vehicle emissions in the environment, and most
importantly, saves you money. We constantly coordinate
our reservations to create ridesharing arrangements that are
favorable to our guests. Although we can never guarantee
a rideshare and/or corresponding lower rate, we will
always strive to provide the best value for your ground
There will be no charge for cancellation of an airport/Amtrak
or bus station reservation when we are notified at least 24
hours before the scheduled travel time. Depending on the
circumstances, there may be a charge for cancellation within
24 hours of your scheduled travel. This charge varies
from the minimum of a $25.00 service charge to the full fare
that would have been charged had you traveled as reserved with
Our special event cancellation policy is dependent upon the
event, the circumstances surrounding the need for
cancellation, and the time prior to the event that the
cancellation is requested. Generally we will charge a
$100.00 service charge if a reservation is completed,
confirmed, and then cancelled a week or more before the event.
Within a week the cancellation charge could range from $100.00
to the full quoted price, depending on the date and type of event, and our
ability to re-book the vehicle for the date previously
Delayed / Late-night Travel
Travel between the hours of 12:00 midnight and 4:00AM may be
subject to a surcharge of between $5.00 and $20.00.
Airport fares do not include a recommended minimum 15% to 20%
you for allowing Middlebury Transit the
opportunity to provide you with luxury ground transportation.
Bill and Sara Fuller, Owners
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Revised: December 17, 2013